HWS Return Policy
We want you to be happy with your new purchase! If you are unhappy with your online purchase for any reason, we will gladly accept exchange or return of full price within 60 days of the order date, provided that the product comes back to us in its original condition.
For the purchase on our clearance items, no refund for change of mind or incorrect size/colour chosen. No cancellation after payment is made. Exchange or store credit may be offered and is subject to availability of stock.
HWS will accept returns for goods purchased from us and offer a replacment or repair, if the item:
- Are faulty, or become faulty within a reasonable time after purchase, or are still under warranty
- Are not fit for any purpose stated in our item listing or they don’t do what we said they would do
- Don’t match our description or display stock that you have inspected
- Are of unacceptable quality, or
- Fail to meet other mandatory consumer guarantees under the Australian Consumer Law.
INCORRECTLY SUPPLIED GOODS
If we sent you the wrong item please CONTACT US to let us know so we can resolve the mistake. We will then send you the correct item and will include a pre-paid self-addresse Post Satchel for you to send the item back to us or arrange a courrier to pick up the goods.
DAMAGED IN SHIPPING
We always try to package items as carfully as possible sometimes an item will arrive damaged in shipping. Often there is no need to return damaged or defective items. If your goods arrived damaged or are defective in some way, contact us so we can rectify the problem. Replacements for items damaged in shipping will be shipped at no additional cost.
HOW TO RETURN YOUR ORDER
Returned merchandise should include the packaging and be in the original condition as when it was received (unless claiming warranty). Customers will be responsible for shipping and handling charges for any returns/exchanges. HWS recommends sending return parcels via registered post as we are not liable if your return is not received at our address.
PLEASE SEND ALL RETURNS TO:
Att: Return Department
3/638 Pacific Hwy
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