Warranty, Returns and Exchanges

Returns Policy

We want you to be happy with your new purchase! If you are unhappy with your purchase for any reason, we will gladly accept an exchange or return of full price ( Minus the shipping cost )  within 60 days of the order date, provided that the product comes back to us in its original condition.

HWS will accept returns for goods purchased from us and offer a replacement or repair if the item:

  • Is faulty, or becomes faulty within a reasonable time after purchase, or are still under warranty
  • Is not fit for purpose as stated in our item listing or doesn’t do what we said it would do
  • Don’t match our description or display stock that you have inspected
  • Is of unacceptable quality, or
  • Fails to meet other mandatory consumer guarantees under the Australian Consumer Law.

Clearance Items

Refunds are not available on clearance items for change of mind or incorrect size/colour chosen. Exchange or store credit may be offered but is subject to the availability of stock.

No cancellation is available after payment is made. 

Incorrectly Supplied Goods

If we sent you the wrong item please contact us to let us know so we can resolve the mistake. We will then send you the correct item and will include a pre-paid self-addressed Post Satchel for you to send the incorrectly supplied item back to us or arrange a courier to pick up the goods.

Damaged In Shipping

Although we package every order carefully to prevent damage in transit, occasionally an item will arrive damaged or defective. Often there is no need to return damaged or defective items. If your goods arrived damaged or are defective in some way, contact us so we can rectify the problem. Replacements for items damaged in shipping will be shipped at no additional cost.


How To Return Your Order

Returned merchandise should include the packaging and be in the original condition as when it was received (unless claiming warranty). Customers will be responsible for shipping and handling charges for any returns/exchanges. HWS recommends sending return parcels via registered post as we are not liable if your return is not received at our address.

Please Send All Returns To:

HWS, Att: Returns Department

Postal Address: 3/638 Pacific Hwy Belmont, NSW 2280 – Australia

Need Assistance With A Return? Get In Touch!


Your Rights Under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Hobie Kayak Warranty

Hobie offers a comprehensive warranty on their watercraft that covers defects in the materials, manufacturing, and design. Hobie, at its option, will repair or replace a product found to be defective under the terms and within the period of this Warranty.

For 2019 and newer model years:

Hobie Kayak, Eclipse, SUP – 3 years warranty on hull and replacement parts or repairs

Inflatable Kayaks & SUPS – 2 years warranty on hull and replacement parts or repairs

What isn’t covered under Hobie’s Warranty

  • Normal wear and discolouration
  • Damage caused by abuse, negligence or failure to perform basic maintenance
  • Damage caused by hitting submerged objects or beaching without retracting MirageDrive and rudder
  • Damage caused by mooring or storing the boat in the water
  • Damage caused by improperly supporting kayak when transporting or storing
  • Weather-related damage, such as freezing, prolonged sun exposure, or high winds
  • Damage caused by alterations or modifications
  • Transportation of boat or parts to Hobie Cat Company or its dealers
  • Any boat used for rental or in commercial service of any kind

How To Obtain Hobie Warranty Service

Within 30 days of discovering a defect, take your Hobie product, along with proof of purchase (sales receipt) to the authorised Hobie dealer from whom you purchased your boat unless you have moved or are travelling. In that case, take it to the nearest authorized Hobie dealer.

It is the responsibility of the owner to present the kayak, part, or accessory to the place of purchase or authorised dealer for warranty assessment. HWS does not cover shipping or transport costs for warranty claims.

Need Assistance With A Warranty Claim?
Get In Touch!